Support

How can we help?

Search our guides, or browse the topics below. Most issues are answered in seconds.

For buyers

Orders, delivery, refunds and escrow.

For sellers

Listing, payouts, commission and KYC.

Trust & safety

Report scams and stay protected.

Contact support

Open a ticket — 24/7 response.

Quick answers

How does escrow protect me?

Your payment is held by AtlasKeys until you confirm your key works. If it doesn't, you get a full refund — funds are never sent straight to the seller.

When do I get my key?

Most keys are delivered instantly after payment and appear on your order success page and in your order history.

What payment methods can I use?

Cards (via Stripe), crypto (USDT, BTC, ETH), and local options in Morocco (CMI, PayZone). Buyers never pay extra fees.